FAQ

Frequently asked questions answered

FAQ2022-08-02T15:46:59+01:00
HOW DO I LET YOU KNOW THAT I HAD A SEASON TICKET LAST YEAR?2022-07-14T15:13:50+01:00

If you held a season ticket last year, please ensure you tick the “Previous Ticket Holder 2021/22” box when completing the booking form.  Please add your block, row and seat number or Zeus standing space.

HOW DO I LET YOU KNOW WHERE I’D LIKE TO SIT OR STAND?2022-07-14T15:14:59+01:00

Please indicate where you would like to sit (e.g. Block 5 Row C Seat 12) or your preferred standing space (e.g. locker room corner or a Zeus standing space number if you know it).

Please do not pick a seat / space in the middle of 3 as a new season ticket holder,  as you will be asked to move to ensure no single seats are left.

WHICH PARTS OF THE RINK ARE THE BUSIEST OR HAVE SPACE?2022-07-14T15:17:13+01:00

For standing places, the home attacking end of the rink (and in particular the Papa John’s corner) is usually very busy.  If all previous Season Ticket holders renew, this will be the case this season too.  Seat and Standing place availability is shown on the Season Ticket page.

The rink is very busy so we will need to allocate seating to maximise capacity, and may need to move seats slightly at time of allocation to ensure no single seats or spaces are left.

WHEN WILL I KNOW IF I HAVE SECURED MY PREFERRED SEAT OR STANDING PLACE?2022-07-14T15:17:36+01:00

We will not know until the Earlybird / Renewal Deadline has passed as to what seats are available this year, so there may be a wait until we can confirm this.  If your chosen seat is already taken, we will advise a suitable alternative that is available and confirm this choice with you if you agree.

WHAT DO I DO IF I WANT TO MOVE SPACE/ APPLY FOR A SPACE ALREADY RESERVED?2022-07-14T15:17:55+01:00

Buy your ticket in the normal way.  Add in the Zeus standing/ comments box that you ideally want XXX seats/ space, but if that does not become available, you’d like XXX space.  You will be initially allocated the ones that are free, then on the 18th May, we can move people depending on who has/ has not renewed for the new season.

WHEN DO ‘EARLYBIRD’ PRICES RUN UNTIL?2022-07-14T15:18:14+01:00

Earlybird Prices are available for all applications made before the end of the day on the 31st May 2022.

HOW MANY GAMES DOES A SEASON TICKET COVER?2022-07-14T15:18:43+01:00

Season Tickets will cover 28 games, the exact composition of games to be confirmed when agreed by the League Management Committee.

DO SEASON TICKETS HAVE BOOKING FEES?2022-07-14T15:19:18+01:00

No,  we have no booking fees, meaning a Season Ticket is even better value.  Booking online or over the phone with Planet Ice will carry a 12.5% booking fee for Planet Ice (no booking fees for in person purchases).   As our Season Tickets do not have these charges, your Season Ticket works out even better value for money, see the example below:

Adult ticket £16 in person, £18 online or on the phone, Earlybird Price equivalent to £12.50 or £13.57 Standard Pricing.

Can I pay by Direct Debit?2022-07-14T15:19:37+01:00

here is a Direct Debit option.  The Direct Debit option will attract a £10 administration fee on the Early Bird prices.  The Direct Debit payment plan will be administered through GoCardless.  You will be required to apply via our ticketing website that will then send you an email with how to sign up with GoCardless.

The payments are split into up to 6 instalments (depending on when you sign up for the scheme).  The number of instalments you can pay over reduces the later you buy your ticket.  The initial payment is taken on the MK Lightning ticketing site and includes the £10 set up charge.  Payments will be taken on (or around) the 15th of the month.

HOW DO I PAY IN FULL AT THE TIME OF PURCHASE?2022-07-14T15:19:56+01:00

The full amount of the ticket is taken by credit/ debit card at the time of purchase directly by the booking site.

WILL A PREVIOUS SEASON TICKET SEAT/ SPACE BE HELD FOR ME?2022-07-14T15:20:13+01:00

Yes, until the 17th May.  Then it will be released for general sale.

WHEN WILL I GET MY SEASON TICKET?2022-07-14T15:20:35+01:00

Our plan is to have these ready the beginning of September (current climate permitting), and we will contact you by email to let you know when they are ready and how to collect them.  Please sign up to the Season Ticket Mailing List.

IF I BUY A CONCESSION TICKET HOW WILL YOU CHECK MY ID?2022-07-14T15:20:54+01:00

For all categories other than adult season tickets we require you to provide a photocopy or scanned photo ID and proof of disability (if applicable). Your confirmation email will tell you how to submit your photo ID. Recognised photo ID is: Driver’s licence, passport or other form of ID showing your date of birth. Students will be required to show a valid TOTUM or NUS Extra card

WILL CONCESSION TICKETS APPLY TO NHS STAFF?2022-07-14T15:21:12+01:00

We are incredibly grateful to all frontline workers who have gone above and beyond during the Covid-19 crisis.  You will have seen that we have run a number of fundraising activities for the Milton Keynes Hospital Charity including a raffle and a special range of merchandise.  We have chosen to support the NHS through these activities so Concessions will not include NHS staff.

CAN YOU LET SOMEONE BORROW YOUR TICKET ? FOR EXAMPLE I’M UNABLE TO ATTEND A GAME CAN MY FRIEND USE MY TICKET?2022-07-14T15:21:33+01:00

Yes – as long as they are in the same ticket category.  Season tickets are transferable in that they can be used by someone else of the same category (Adult, Concession or child) which will be checked on entry.

MY CHILD IS A REGISTERED MEMBER OF MK STORM. HOW DO I GET DISCOUNTED ENTRY FOR THEM?2022-07-14T15:21:52+01:00

Please email us at tickets@mk-lightning.co.uk prior to purchasing and we will give you a discount code which is to be applied at time of booking. The Storm discount is only applicable to a full priced Child Ticket.

WHAT HAPPENS WHEN EARLYBIRD PRICING RUNS OUT?2022-07-14T15:22:18+01:00

Standard pricing will apply to all tickets.

CAN I PAY CASH?2022-07-14T15:22:36+01:00

Currently we are unable to take cash payments.  Please pay using a credit/ debit card or via the Direct Debit scheme.  If cash is the only way you can purchase your ticket please email us as tickets@mk-lightning.co.uk

WHAT IF I AM A CARER OR PERSONAL ASSISTANT?2022-07-14T15:22:59+01:00

People in receipt of medium or higher level care allowance under Disability Living Allowance or higher level Living Allowance under the PIP will be entitled to a free personal assistant.  The person claiming this free ticket must pay for their entry ticket. All others are entitled to one additional ticket at the concessionary rate. We will need to see evidence of the benefit entitlement at the time the ticket is purchased and collected as we would for any other concessionary rate.  Careers/ Personal Assistants are expected to stand behind the person they are the career for.  Personal Assistant tickets are only available when accompanying a full priced Ticket.  Personal Assistant tickets are allocated against a full priced standing or seated ticket and are only valid when attending with that ticket holder.

If you would like to take advantage of the free personal assistant ticket, please contact us directly at tickets@mk-lightning.co.uk

SPACE ON THE RAISED STANDING VIEWING SECTION?2022-07-14T15:23:18+01:00

Due to limited space on the raised viewing standing area by block 12, this is will be prioritised for people who are mobility impaired, and their careers who will stand behind them.

WHAT HAPPENS IF PLANET ICE MK IS NOT AVAILABLE FOR MK HOME GAMES AT THE START OF THE SEASON AND LIGHTNING HAS TO PLAY ‘HOME GAMES’ AT ANOTHER VENUE?2022-07-14T15:24:39+01:00

If this occurs, we will communicate with you about your options and what arrangements can be made.  Please make sure when prompted in the purchase process that you sign up to the Season Ticket mailing list.

HOW MANY GAMES WILL THERE BE?2022-07-14T15:25:01+01:00

Season Tickets will cover 28 games, exact make up of League and Cup to be determined when the fixtures are released in around August 2022.

WILL FLEXI-TICKETS MAKE A RETURN?2022-07-14T15:38:38+01:00

There are currently no plans for flexi-tickets to return.

WHY AREN’T EARLYBIRD AND LAST SEASON RENEWAL DATES THE SAME?2022-07-14T15:39:13+01:00

Where a Season Ticket holder from last season does not renew, it allows a new applicant to take the seat, once it has been released, at Earlybird prices.

I’M GOING TO BUY AN ADULT SEASON TICKET FOR MYSELF. BUT WHAT HAPPENS WHEN I’D LIKE TO TAKE MY LITTLE BOY OR A FRIEND. WHERE DO WE SIT THEN?2022-07-14T15:31:02+01:00

If the additional person is joining you for a single match, they will need to buy a single match ticket.  If the seat next to you is not a Season Ticket holder’s seat, they can reserve that seat on a per match basis as they buy their ticket.  Seats are reserved on a first come first served basis, and matches are normally put on sale 3 weeks in advance.

WHERE CAN I FIND THE LATEST INFORMATION FROM THE NIHL LEAGUE?2022-07-14T15:39:47+01:00

Please head over to the NIHL National website at www.nihl-national.co.uk

WHAT HAPPENS IF I LOSE MY SEASON TICKET CARD?2022-07-14T15:31:44+01:00

Please email us at tickets@mk-lightning.co.uk to organise a replacement.  Replacement tickets are subject to a £25 administration fee per card replaced.

WHAT HAPPENS IF I WISH TO CHANGE MY SEAT OR STANDING PLACE FOR MY SEASON TICKET?2022-07-14T15:32:03+01:00

Please email us at tickets@mk-lightning.co.uk and we’ll see if we can help.  Ticket moves are subject to a £25 administration fee per ticket.

HOW MANY PEOPLE WILL BE ALLOWED INTO THE RINK. HOW WILL YOU MANAGE SOCIAL DISTANCING IF THAT’S IN PLACE AND PEOPLE WANTING TO RENEW IN THEIR SEATS?2022-07-14T15:28:24+01:00

We are planning for there to be no restriction on the number of people allowed in the rink or social distancing to be in place when the season starts. Should social distancing restrictions be in place, we would work with Planet Ice to investigate the practicalities of implementing these restrictions within the rink in the least intrusive way possible. Should it be likely that restrictions on the number of attendees be in place for the scheduled start of the season, we will work with other teams across the league to explore the feasibility of commencing the season with the restrictions in place. Should the season not start due to these restrictions, then we would refund season tickets straight away. If the season had already started and new restrictions were imposed, then see the questions below.

If social distancing measures are in place, then we may not be able to guarantee you your chosen ST location, however we will obviously do our best to ensure ST holders are prioritised and accommodated as much as possible.

IS THE SEASON EVEN GUARANTEED TO GO AHEAD? WHAT HAPPENS IF THE START OF THE SEASON IS DELAYED DUE TO COVID-19? WHAT HAPPENS IF THERE IS A REDUCED NUMBER OF TEAMS/RINKS IN THE LEAGUE WHICH AFFECTS THE NUMBER OF GAMES PER SEASON?2022-07-14T15:28:48+01:00

All clubs in our League have committed to compete if the League competition runs.  Should it be required, we will work with other teams to determine the options to allow any changes to the league dates should there be any government restrictions in place .  If the number of games reduces we will consult with Season Ticket holders as to what they would like to do, including the option of a pro-rata refund.

IF THE SEASON IS SHORTENED OR CANCELLED WILL YOU BE REFUNDING SEASON TICKET HOLDERS STRAIGHT AWAY? WHAT HAPPENS IF THE SEASON IS PAUSED OR STOPPED DUE TO COVID-19 HAVING ALREADY STARTED?2022-07-14T15:38:15+01:00

In the event of a firm cancellation or shortening of the Season, then yes we would refund on a pro-rata basis (i.e. for the games not yet played) as soon as possible.  We are budgeting so that as far as is practicably possible we maintain cash reserves to cover this situation.

In the event that the Season is ‘paused’, i.e. it is stopped with a view to continuing after a break of e.g. 2 months, we would consult with Season Ticket holders at that point around the scenarios which might occur and options available.

How long does a hockey match last?2022-08-02T10:21:49+01:00

Ice hockey is played over 3 x 20 minute periods with an ice resurfacing between them. The clock stops for penalties too, so expect a full to take between 2 and 2 and a half hours.

Is Ice Hockey a Family Friendly Sport?2022-08-04T14:29:50+01:00

Yes, 100% Ice Hockey is a family friendly sport.  We welcome everyone with open arms, away fans included. 

Ice Hockey has a different crowd to some sports, old, young, home or away fans, you are all welcome to watch.

While Ice hockey has a bit of a reputation for fighting (and that’s not to say there won’t be fights), these will be limited to on the ice.

Where is good to sit at an Ice hockey match in Milton Keynes?2022-08-02T10:21:49+01:00

Seating or standing – its a personal preference, but we can give you an idea of where things are located.

MK Lightning attack towards the entrance twice, so blocks 13, 14, 1, 2, 3, 4, 5 and 6 are the most popular.

Block 2 is closest to the bar, and block 3 above the cafe.

Block 13 is over the players benches, whereas block 6 is opposite if you want to see the players changing their lines (More about the game here).

Blocks 1, 2, 3, 9 10 and 11, are behind a net to stop flying pucks.

Block 11 houses our amazing drummers, which can get a bit loud with their singing.

Block 8 is for away fans (so they can see their side attacking twice)

Lastly, there are structural pillars in block 4, 5, 6, 7, and 8.  Any seats row G or above may have restricted view – so get your tickets early.  

There are no structural pillars on the other side of the rink Blocks 12, 13 and 14.

Can you stand at the side of the rink to watch Ice Hockey in MK?2022-08-02T10:21:49+01:00

Yes, we have standing spaces around the rink.  Look out for the Season ticket reserved stickers on the barrier, these spaces are sold for the whole season.

There are more spaces on the sides of the rink, and head up towards block 7 for lots of spaces.

You need to buy a “Standing ticket” when asked what ticket to buy.

Where do Disabled people sit at the Ice Hockey in MK?2022-08-02T10:21:48+01:00

Most of the seating in the stands is accessed via steps.  Planet Ice does have a lift that can access the bar, and the restaurant.  This also provides a level access to X in block 4.

We also have an area by the plexi glass, that the floor is higher, so you can sit and watch the match in your wheelchair.  Tickets for this area are sold as D2.

Is it cold watching Ice Hockey?2022-08-02T10:21:48+01:00

We are very lucky at Milton Keynes Planet Ice as the rink is not that cold.  A coat and a jumper are usually the perfect combination to keep you warm.

The great thing about the arena watching Ice hockey is that you are guaranteed the same “weather” every time!  No rain, and a bit cold so you can come prepared.

How do you get tickets to the Ice hockey in Milton Keynes?2022-08-02T10:22:07+01:00

Tickets to Ice Hockey in Milton Keynes are sold by Planet Ice Milton Keynes.  You can choose the family tickets, or individual adult and child tickets.

The tickets go on sale about 3 weeks before the date of the Ice Hockey match, and the earlier you buy the tickets the more choice of seats will be available.

 

Will my Ice hockey tickets be emailed to me?2022-08-02T10:21:48+01:00

If you have bought your tickets from Planet Ice website, these will be sent through to the email address you supplied.

Please check your spam folder, as they can end up in here. 

If they aren’t there, you can log into your Ice account and look at your purchase history to get the tickets there.  

Please do this from the somewhere with wifi/ internet before you get to the rink.

More details of getting your tickets can be found here

 

Where do you park for the Ice Hockey at Milton Keynes Lightning2022-08-02T10:21:48+01:00

Planet Ice Milton Keynes has limited parking spaces outside the rink, this costs £2 for 2 hours, and £4 for 4 hours, payable at the machines on site.

Do not park in the  underground carpark at Morrisons which is next door, they lock the car park 30 minutes after the shop closes and this may be while the match is still on.

Additional Parking

A lot of people park near the main entrance of Morrisons, and up by Argos.  Parking charges do apply until 7pm, and you can pay by phone, the App or cash at the machine.    The rink is a 5 minutes walk from here.

 

What time should I arrive for an MK Lightning Ice Hockey Match?2022-08-02T10:21:48+01:00

Doors open at 6pm for a 7pm face off.  Get here early to avoid the queues, and to find you seats.

The Olympia (Ice surfacing machine), will be out on the ice, getting the Ice Pad ready for the match, it’s quite fascinating to watch!

At 6.20pm, the players will come out onto the ice for an on Ice Warm Up.  Lots of people like to watch this from the Plexi glass, just keep a look out  Season Ticket reserved spaces labeled around the barrier.

MK Lightning will be warming up down the far end of the rink from where you enter, by blocks 9, 10 and 11.

Warm up finishes at 6.40pm, and the Olympia comes out again to get the ice ready for the match.

What to expect at an Ice Hockey Match2022-08-02T10:21:48+01:00

It will be loud!  Any stoppage in play the DJ will put some songs on for the crowd to sing along with.  

50:50 Raffle

There will be 50:50 sellers.  This is a raffle run by the MKL Supporters Club, where you can win 50% (half) of the money taken for this raffle.  Look out for the sellers in the blue High Vis.   Prices are £1 for 1 ticket, £2 for 3 tickets and £5 for 10 tickets.  The draw takes place in the second period break.

Chuck a Duck

Each duck is £1, sold by the MKL Supporters Club,  They’ll write your name next to the ducks number.  In the second period break, when the announcer says, and the tune plays, throw your duck onto the ice.  If it lands closest to a prize you win the prize.

 

Ollie’s Grid

This is a special one-off jersey raffle.  Each square on the grid costs £1.  If your square in picked in the second period break you win the jersey.

 

Shirt off His back

This is a raffle run by the MKL Supporters Club, where you can win a “washed” game worn jersey of a specific player.

Prices are £1 for 1 ticket, £2 for 3 tickets and £5 for 10 tickets.  The draw takes place in the second period break.

It’s a busy second period break.

 

Basics of Ice Hockey2022-08-02T10:21:48+01:00

It’s a fast sport!  The puck can travel at around 100mph, and the skaters are fast.

The game is played in three 20 minutes periods with the ice resurfaced between the periods.

The aim is to score as many goals as you can – Ice hockey does not end with a draw, so if its level score at the end of 60 minutes, the match will go to overtime and penalties shots.

When the match starts there should be 1 goalie, and 5 players  for each team.

Then the fun starts, the match faces off.  

The players are generally on the ice for about 1-2 minutes before they will switch “lines” (watch the bench here).  3 players may go off, and will be replaced by 3 other payers, and this will continue throughout the match.

As we said before Ice hockey is a fast sport, and this gives the guys a chance to recover.

Should any player get a mentality, which could be tripping, hooking, slashing, or even too many men on the ice (see above we are only allowed 5 players), the player who got the penalty will go to the penalty box, known as the sin bin.

Most penalties will be 2 minutes, but some are 5 minutes, like fighting, and some penalities can be more than this.

When this happens, the team with the person in the penalty box  will be player one player down, known as a Powerplay to the other team.

The announcer will let you know, and the score board will show who’s in the Sin Bin!

Ticket Prices2022-08-02T14:18:54+01:00
Adult £16
Child £8
Concession £13
Family (2 Adults, 2 Children) £43
Family (2 Adults, 1 Child) £36.50
Family (1 Adult, 2 Children) £28

Please note: For Single Match Tickets all bookings made online on the Planet Ice systems or by calling the Planet Ice Box office attract a 12% booking fee which goes directly to Planet Ice, and is set by Planet Ice.  Bookings made in person at the arena box office do not attract this fee.  Season Tickets do not attract this fee.

Ticket Types2022-08-08T15:21:18+01:00

All Children 15 and Under must be accompanied by a responsible Adult aged 18 or over.

ADULT

Aged 19 to 59

CHILD

3-15 years

CONCESSION

  • Young Adult – Aged 16-18
  • Senior Citizen – Aged 60 or over
  • Registered Disabled – A proof of disability is required
  • Students – NUS Extra / TOTUM is required

BABIES

Babies aged 2 and under do not require a ticket for the match must sit on a lap for the game.

FAMILY

Three categories are offered. All children must meet criteria above.

Carers/ Personal Assistants

People in receipt of medium or higher level care allowance under Disability Living Allowance or higher level Living Allowance under the PIP will be entitled to a free personal assistant.  The person claiming this free ticket must pay for their entry ticket. All others are entitled to one additional ticket at the concessionary rate. We will need to see evidence of the benefit entitlement at the time the ticket is purchased and collected as we would for any other concessionary rate.  Careers/ Personal Assistants are expected to stand behind the person they are the career for.  Personal Assistant tickets are only available when accompanying a full priced Ticket.  Personal Assistant tickets are allocated against a full priced standing or seated ticket and are only valid when attending with that ticket holder.
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