Key Information for Attending an MK Lightning Home Match

1. Buy your ticket and get it ready to show

  • We encourage everyone to buy your ticket in advance and make sure it’s arrived in your email
  • We recommend printing a physical copy of your e-ticket, but you also have the option to show on a mobile device.
  • Also if you’re using a mobile device, make sure your screen brightness is turned up to the max (to help our ticket scanners) and you have enough battery.
  • TOP TIP – If you are using a mobile device, make sure your email is downloaded to your phone or take a screen grab so you don’t need to rely on online connectivity on the day.
  • TOP TIP – phone signal in and around the rink can be a bit patchy so make sure you’ve synced everything you need before you arrive

2. Sort out travel and parking

  • Planet Ice is located near central Milton Keynes and next door to Milton Keynes Central railway station
  • There is parking at the rink and charges apply 24/7.  Planet Ice car park charges are £2.00 up to 2 hours, £4.00 up to 4 hours and £6.00 up to 6 hours and £8.30 up to 8 hours and £10.00 up to 24 hours and £20.00 up to 48 hours and is controlled by an ANPR system.
  • TOP TIP – free parking is available at Morrisons a couple of minutes walk away
  • TOP TIP – please be aware that the underground car park at Morrisons will be closed and secured before the end of the game, so is not a good place to park!

3. Access and facilities

  • Rink Access is via main Front Door
  • Fans are encouraged to use the specific MKL QR codes at the entry point for test and trace
  • There will be no specific one way systems in the rink, but please try and maintain space where you can
  • Food and beverage concessions will be operational at Planet Ice MK and will operate queuing systems as needed.
  • Chuck a Duck will operate with a cleaning protocol in place
  • We will continue to offer Bench with the Lightning and Player Signings, Photos and Supporters Club merchandise sales

4. Keeping Each Other Safe

  • MK Lightning games are not test events or trial of COVID-19 passes, so we won’t be checking COVID certification
  • Whilst it’s not a condition of entry, we hope that many, if not most, of our fans will be partly or fully vaccinated before they attend a fixture. However, we all have our part to play, so we strongly recommend that everyone takes a Lateral Flow Test before coming along, so we can all stay safe.
  • We also encourage everyone to consider wearing a face mask whilst they are inside the arena
  • Remember to sanitise regularly – stations available around the venue.
  • Give each other space, especially in busier areas.

5. Please don’t attend in person if

  • you are developing symptoms or feel unwell
  • you are in quarantine or self-isolating or you have been told to self-isolate via a government notification e.g. app ping, letter, track and trace call – you may not attend until the period of self-isolation has been completed
  • you have recently been in contact (15mins close contact or more) with anyone who has developed symptoms or tested positive for Covid-19
  • you have had a Covid-19 test and are awaiting the results
  • you have had a positive Covid-19 test within the last 10 days

At the moment, Government guidelines do not require us to use Covid passports or show proof of vaccination or negative tests so these are not required.  If Government guidelines change or Milton Keynes Ice Hockey Club and / or the local authority need to make a change in guidelines, we will need to align with whatever those requirements are.

6. Bags

  • There is not a huge amount of space in the arena at your seat, so please limit any bags or belongings you bring with you
  • Bags will be searched on entry to the arena

7. Food and Drink

  • No food or drink may be brought into any Venue (except in limited circumstances on proven medical grounds) unless otherwise notified at our discretion. A variety of food and/or beverages will be available for purchase within our Venue.
  • TOP TIP – sealed bottles of water may be brought into the Venue, or a suitable, empty drinking container may be used which may be filled with water when inside the venue.

8. Security and Stewarding

  • There are trained All In Black security and matchnight stewards at key points in the venue to help keep everyone safe
  • Please follow any guidance that they give
  • TOP TIP – feel free to ask anyone for help if you need something or are unsure about anything

9. Terms and Conditions

Please be aware of our Terms & Conditions available here

Further Details

General Attendance Information

Please comply with the following steps to make your visit as comfortable and safe as possible:

  • Before attending a game, carry out your own personal risk assessment, taking into consideration your age, health status and clinical vulnerability. 
  • Be aware you are requested to consider wearing a mask or face covering over both your nose and mouth whilst at the rink (except on ice).  It is not mandatory to wear a mask, however Planet Ice are strongly requesting that everyone wears a mask when they are moving around the rink.
  • Travel light and please comply with bag searches as necessary
  • Maintain good hand hygiene – use the sanitiser dispensers provided and avoid touching your face, or handles, railings etc, whenever possible 
  • Please don’t bring food, drink or prohibited items into the rink
  • Be considerate of others so that everyone can enjoy the game
  • Take your time moving around the rink and maintain space 
  • Talk to a steward if you have any issues or concerns

Do not attend…

  • if you are developing symptoms or feel unwell
  • if you are in quarantine or self-isolating or you have been told to self-isolate via a government notification e.g. app ping, letter, track and trace call – you may not attend until the period of self-isolation has been completed
  • if you have recently been in contact (15mins close contact or more) with anyone who has developed symptoms or tested positive for Covid-19
  • If you have had a Covid-19 test and are awaiting the results
  • If you have had a positive Covid-19 test within the last 10 days
  • If you are unable to provide any required proof of vaccination, negative test results or show a Covid passport only if these are required by the government, the local authority, Planet Ice or Milton Keynes Ice Hockey Club Limited (currently not required)

Entering and Exiting the Rink

  • Access for all general admission spectators will be via the main front door.  Spectators will be directed into lanes according to their ticket type. Season tickets will be in a bar-coded credit card format that will be scanned as they enter the building. Pre-purchased tickets will be emailed to spectators and scanned on arrival. 
  • Spectators will be encouraged to purchase tickets in advance to reduce congestion in the front of house area.  Please see here for details on how to purchase in advance.  Spectators purchasing on the night will be directed to the front desk and then their printed ticket scanned on entry to the rink.  Please note Planet Ice now operates as cashless.
  • Spectators wishing to leave the building and then return will be given a stamp on the back of their hands.
  • Doors will open at 17:45 (for a 19:00 face off) to enable any vulnerable or concerned spectators (who are noted on an agreed pre-entry list) to enter the venue earlier than usual, when there is more space.  General admission will be from 18:00. 

Test & Trace

  • We will encourage all attending to check in to the venue using the specific MKL QR codes in the foyer. This will be mandatory if required by government guidelines.  

One Way Systems

  • It is not possible to implement and maintain a one-way system at Planet Ice MK. All attending are requested to maintain space where possible.

Signage

  • There will be clear signage for ticketing lanes and entry points.

Food & drink in the rink

  • Food and beverage concessions will be operational at Planet Ice MK and will operate queuing systems as needed. Some concessions that are located in pinch points may not be operational.
  • There will be mobile sellers (hawkers) for beer and beverages walking through the stands.  The intention is to minimise the need for spectators to leave their seats and move around the rink.
  • We will operate a 20min period break to give more time for people to move around the rink and less pressure to rush back to seats.

Chuck A Duck

  • Before the first game, all ducks are sanitised
  • At the game – public are asked to put the exact change into a bucket carried by a member of the chuck-a-duck team. 
  • One of the chuck-a-duck team who will be in gloves will hand the person a duck 
  • Chuck-a-duck can only be thrown from around the rink over the plexi, members of the public are not permitted in the players benches
  • On ice team to scoop up the ducks wearing gloves and place the ducks in a sealed container.
  • Chuck-a-duck team will then sanitise the ducks before next use

Shirt of the Back

  • Where this is on sale, the prize will not be awarded on this night.  It will be washed and provided to the winner as soon as possible after the game (or presented at the next game)

Bench with the Lightning, Player signings, photographs & Supporters Club stand 

  • We will continue to offer Bench with the Lightning experiences and will require hosts and guests to wear facemasks throughout.  The home bench will be wiped down after warm up.
  • Player signings will happen at the end of the game in the Papa Johns corner of the rink.  Both players and spectators to wear face masks and players to use their own pen.
  • Photographs with players will be done without facemasks but at arms length, e.g. jersey between player and fan
  • The Supporters Club will operate with cash and card.  It is requested that customers do not try on clothing items but this is not prohibited.