How do I let you know that I had a Season Ticket last year?

If you held a season ticket last year, please ensure you tick the “Previous Ticket Holder 2019/20” box when completing the booking form.  Please add your block, row and seat number or Zeus standing space.

How do I let you know where I’d like to sit or stand?

Please indicate where you would like to sit (e.g. Block 5 Row C Seat 12) or your preferred standing space (e.g. locker room corner).

Which parts of the rink are the busiest or have space?

For standing places, the home attacking end of the rink (and in particular the Papa John’s corner) is usually very busy.  If all previous Season Ticket holders renew, this will be the case this season too.  Seat availability is shown on the Season Ticket page.

When will I know if I have secured my preferred seat or standing place?

We will not know until the Early Bird / Renewal Deadline has passed as to what seats are available this year, so there may be a wait until we can confirm this.  If your chosen seat is already taken, we will advise a suitable alternative that is available and confirm this choice with you if you agree.

When do ‘Early Bird’ prices run until?

Early Bird Prices are available for all applications made before the end of the day on the 31st July 2020.

How many games does a Season Ticket cover?

Season tickets will cover 27 games, the exact composition of games to be confirmed when agreed by the League Management Committee.

Can I pay by Direct Debit?

There is a Direct Debit option – this is only available under the Early Bird Scheme (closing on the 31st July 2020).  The Direct Debit option will attract a £10 administration fee on the Early Bird prices.  The Direct Debit payment plan, will be administered by Debit Finance Collections on our behalf.  You will be required to apply via our ticketing website that will then send you an email with how to sign up with Debit Finance Collections.

The payments are split into up to 6 instalments (depending on when you sign up for the scheme).  The number of instalments you can pay over reduces the later you buy your ticket..  The initial payment is taken on the MK Lightning ticketing site and includes the £10 set up charge.  Payments will be taken on the 1st of the month.

How do I pay in full at the time of purchase?

The full amount of the ticket is taken by credit/ debit card at the time of purchase directly by the booking site

Will a previous Season Ticket Seat/ Space be held for me?

Yes, until the 15th July.  Then it will be released for general sale.

When will I get my season ticket?

Our plan is to have these ready the beginning of September (current climate permitting), and we will contact you by email to let you know when they are ready and how to collect them.

If I buy a concession ticket how will you check my ID?

For all categories other than adult season tickets we require you to provide a photocopy or scanned photo ID and proof of disability (if applicable). Your confirmation email will tell you how to submit your photo ID. Recognised photo ID is: Driver’s licence, passport or other form of ID showing your date of birth. Students will be required to show a valid TOTUM or NUS Extra card

Will Concession tickets apply to NHS staff?

We are incredibly grateful to all frontline workers who have gone above and beyond during the Covid-19 crisis.  You will have seen that we have run a number of fundraising activities for the Milton Keynes Hospital Charity including a raffle and a special range of merchandise.  We have chosen to support the NHS through these activities so Concessions will not include NHS staff.

Can you let someone borrow your ticket ? For example I’m unable to attend a game can my friend use my ticket?

Yes – as long as they are in the same ticket category.  Season tickets are transferable in that they can be used by someone else of the same category (Adult, Concession or child) which will be checked on entry.

My child is a registered member of MK Storm.  How do I get discounted entry for them?

Please email us at tickets@mk-lightning.co.uk prior to purchasing and we will give you a discount code.  Please note, Storm Squad hoodies from the 2019/20 season no longer allow entry to MK Lightning games.

What happens when Early Bird pricing runs out?

Standard pricing will apply to all tickets, and the Direct Debit option is no longer available.

Can I pay cash?

Currently we are unable to take cash payments due to the Social Distancing guidelines for Covid-19.  Please pay using a credit/ debit card or via the Direct Debit scheme.  If cash is the only way you can purchase your ticket please email us as tickets@mk-lightning.co.uk

What if I am a Carer or Personal Assistant?

People in receipt of medium or higher level care allowance under Disability Living Allowance or higher level Living Allowance under the PIP will be entitled to a free personal assistant. All others are entitled to one additional ticket at the concessionary rate. We will need to see evidence of the benefit entitlement at the time the ticket is collected as we would for any other concessionary rate. If you would like to take advantage of the free personal assistant ticket, please contact us directly at tickets@mk-lightning.co.uk

What happens if Planet Ice MK is not available for MK home games at the start of the Season and Lightning has to play ‘home games’ at another venue?

If this occurs, we will communicate with you about your options and what arrangements can be made.  Please make sure when prompted in the purchase process that you sign up to the Season Ticket mailing list.

How many games will there be? 

Season Tickets will cover 26 League Games and 1 pre-season fixture

How many people will be allowed into the rink. How will you manage social distancing if that’s still in place (assuming yes) and people wanting to renew in their seats?

We are planning for there to be no restriction on the number of people allowed in the rink or social distancing to be in place when the season starts. Should social distancing restrictions be in place, we would work with Planet Ice to investigate the practicalities of implementing these restrictions within the rink in the least intrusive way possible. Should it be likely that restrictions on the number of attendees be in place for the scheduled start of the season, we will work with other teams across the league to explore the feasibility of commencing the season with the restrictions in place. Should the season not start due to these restrictions, then we would refund season tickets straight away. If the season had already started and new restrictions were imposed, then see the questions below.

If social distancing measures are in place, then we may not be able to guarantee you your chosen ST location, however we will obviously do our best to ensure ST holders are prioritised and accommodated as much as possible.

Why do on the night prices remain the same but season tickets have increased?

We applied a formula to calculate the increase in ticket prices as follows:

  • Season Tickets: 5% increase, rounded down to the nearest £10
  • Matchnight individual tickets: 5% increase, rounded down to the nearest £1
  • Matchnight bundled tickets: 5% increase, but no increase applied if the increase was less than £2

This meant that most Season Tickets increased in price, but a Child Season Ticket did not.  Matchnight tickets on this basis did not increase.

Is the season even guaranteed to go ahead? What happens if the start of the Season is delayed due to Covid-19?  What happens if there is a reduced number of teams/rinks in the league which affects the number of games per season?

Right now, all clubs in our League have committed to compete if the League competition runs.  We have based this on the general view from the events and entertainment industries as to when large events will be allowed to resume.  There are a number of planning scenarios in place which would allow a later League start, but a full League schedule to be run, and these will be firmed up as more government guidance becomes available.  If the number of games reduces we will consult with Season Ticket holders as to what they would like to do, including the option of a pro-rata refund.

If the season is shortened or cancelled will you be refunding season ticket holders straight away?  What happens if the season is paused or stopped due to Covid-19 having already started?

In the event of a firm cancellation or shortening of the Season, then yes we would refund on a pro-rata basis (i.e. for the games not yet played) as soon as possible.  We are budgeting so that as far as is practicably possible we maintain cash reserves to cover this situation.

In the event that the Season is ‘paused’, i.e. it is stopped with a view to continuing after a break of e.g. 2 months, we would consult with Season Ticket holders at that point around the scenarios which might occur and options available.

What was the outcome of the question for the last game missed on the Seasons Tickets?

This information was emailed directly to 2019/20 Season Ticket holders.  If you have not received it then please contact us on tickets@mk-lightning.co.uk

Will flexitickets make a return?

There are currently no plans for flexi-tickets to return.

Why aren’t early bird and last season dates the same?

Where a Season Ticket holder from last season does not renew, it allows a new applicant to take the seat, once it has been released, at Early Bird prices.

Is this information going to be emailed to current season ticket holders, or are you relying on everyone being on social media?

All Season Ticket information was emailed to current ticket holders on Tuesday 5th May.  If you didn’t receive it please contact us on tickets@mk-lightning.co.uk

I’m going to buy an adult ticket for myself. But what happens when I’d like to take my little boy or a friend. Where do we sit then?

If the additional person is joining you for a single match, they will need to buy a single match ticket.  If the seat next to you is not a Season Ticket holder’s seat, they can reserve that seat on a per match basis as they buy their ticket.  Seats are reserved on a first come first served basis, and matches are normally put on sale 3 weeks in advance.

Why is there one £10 Direct Debit admin fee for a family ticket, but two admin fees if I buy 1 Adult and 1 Child?

The Direct Debit system has been setup so that it creates one Direct Debit mandate per ticket sold.  This means that when a family ticket is sold (covering four people) it appears as 1 ticket, with one Direct Debit mandate and one admin fee.  1 adult plus one child would be two tickets, so two Direct Debit mandates and two admin fees.  Unfortunately, the system cannot be changed for this year.  We will look into changing this next year.